At Urban Style, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’ve outlined our return policy to make the process simple and convenient.
Returns and Exchanges:
You may return or exchange items within 15 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return:
- Log in to your Urban Style account and go to the “Order History” section.
- Select the order containing the item you wish to return.
- Follow the prompts to initiate the return process.
- Pack the item securely, include a copy of the packing slip, and ship it to the address provided in the return authorization.
Refunds:
Refunds will be processed once the returned item is received and inspected. Please allow 15 business days for the refund to be credited to your original payment method.
Exchanges:
If you wish to exchange an item, please follow the return process, and then place a new order for the desired item on our website.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.
Non-Returnable Items:
Certain items, such as personalized or customized products, are non-returnable unless they arrive damaged or defective.
Contact Us:
If you have any questions or need assistance with the return process, please contact our customer support team at (info.urbanstyles90@gmail.com) email.
Thank you for choosing Urban Style. We appreciate your business, and our goal is to make your shopping experience enjoyable and hassle-free.